Instant transcripts show up in the same Inbox as the voice message — inside the chat with texts and replies, not a second transcript-only view. Scan, search, and prioritize from one place. On Pro and Business, operators can also run AI message translation on text and keep the result in that same thread. Pair everything with auto-replies, multiple numbers, and analytics when you are ready to scale.
Customers and colleagues send audio when typing is inconvenient. We turn those messages into searchable text in the same Inbox thread as everything else — no separate transcript inbox. When the thread is text-only but in another language, Pro and Business include AI message translation on demand, with the translation stored next to the original message in that same thread.
We separate what WhatsApp already protects from what SkipVoice adds — so buyers and IT know exactly what they are signing up for.
The operator console is served over HTTPS on our production hosts. Accounts use server-side sessions with permission checks on every API route, plus secure, HTTP-only cookies where the environment supports them.
Conversations between people on WhatsApp benefit from WhatsApp’s end-to-end encryption on their network. You link a WhatsApp number with a QR session you control; we do not replace WhatsApp’s encryption between your customers and WhatsApp.
Optional two-factor authentication (TOTP), recovery codes, and encrypted storage of 2FA secrets on the server help protect admin access even if a password leaks.
Optional AI (transcripts, translation, replies) sends only the content required for that action to the model provider configured for the service. Card payments run through Stripe; card numbers are handled by Stripe, not stored in SkipVoice for charging.
Hosted on our infrastructure. The SkipVoice dashboard and the data needed to run your inbox (messages, transcripts, contacts, and account settings) are stored on servers we operate — not on computers inside your office. We apply production access controls, monitoring, and backups to that environment. Session, cookie, and rate-limit practices are documented for customers as part of onboarding and support.
Lead with clarity on incoming audio — transcripts appear in the same Inbox thread as texts and voice notes, not a separate transcript view. On Pro and Business, add AI message translation for operators (in-thread, on demand). Then layer smart auto-replies, multiple WhatsApp numbers, risk monitoring, and (on Business) image summarization plus document insights — one dashboard for WhatsApp-heavy operations.
Incoming voicenotes are converted to text automatically and shown in the same chat as your other messages — not in a dedicated transcript inbox. Read, forward internally, and respond without hunting for headphones. Ideal for support queues and field teams.
Keyword rules per WhatsApp account, optional AI-assisted replies on paid plans, and humanized delays so automation still feels personal.
On Pro and Business, operators translate message text to a chosen language with one action. The AI output is saved in the same thread next to the message — expandable in the UI, not a separate inbox.
Run multiple WhatsApp numbers from one workspace — switch accounts, scan QR codes, and keep conversations organized per number.
Charts for volume, delays, and patterns help you spot unusual activity before it becomes a problem.
Messages and transcript updates stream into the same Inbox thread as they arrive — your team always sees the latest state of that conversation in one place.
TOTP two-factor authentication, recovery codes, and secure server-side sessions for operator accounts.
Understand reply cadence, contact activity, and workload — trial includes a high-level overview; paid plans unlock deeper dashboards.
On Business, screenshots and photos can get concise vision summaries so agents grasp receipts, diagrams, or damage photos faster.
On Business, plain-text files and documents can be summarized into key points before your team opens every attachment.
Start with a 7-day trial (inbox + overview). Pro adds voice transcripts in the same Inbox threads, AI text replies, and AI message translation. Business adds image summarization and document insights.